What to Know Before You Flow

01

Grip Socks Required

For your safety and hygiene, grip socks are mandatory for all classes. Forgot yours? No worries—we’ve got some available for purchase at the studio.

02

Fresh Hair? Let Us Know.

If you’ve just had your hair done or recently got a spray tan, please let your instructor know before class so we can provide a mat for extra protection. We love a good glow-up — and we love keeping our equipment fresh, too. 

03

Shoes Off, Serenity On

Our studio is inspired by Japandi style — rooted in simplicity, calm, and intentional living. To honor that, we kindly ask that you remove your shoes at the door. Spa sandals are provided at the entrance for you to slip into. Please take all personal items with you to the back cubbies before class begins. Let’s keep our space clean, grounded, and aligned with the energy we want to create.

04

Yes, There’s a Train

And yes… it will try to make you late. If you’re coming from Chartres, turning right on Franklin is your best bet. Franklin Street turns into Navigation and goes under the tracks. Accidentally take Commerce and hit the train? Just turn right on St. Emanuel, then right on Franklin to then loop around. Easy, breezy, and train-free.

DIY Check-In & Check-Out

When you arrive, please check yourself in using the iPad at the front. Want to shop? You can browse and check out any of our products right through the Vera Pilates App — easy, seamless, and stress-free.



06

Canceling? :(

We get it—life happens. Running late or can’t make it? Let us know ahead of time so we can accommodate other clients and keep the flow smooth. Please cancel at least 12  hours before class to avoid a late cancellation fee.

07

Book Ahead, Stay Ahead

Classes fill up fast! Booking early guarantees your spot and helps you stay consistent on your fitness journey. The schedule opens on Monday at 8am :)

08

How the Waitlist Works

If a class is full, join the waitlist! You’ll be notified via email or text if a spot opens up—be ready to confirm quickly.

No Refunds, No Transfers

All purchases are final—no refunds will be issued for missed classes or cancellations outside the allowed time frame. Classes and memberships are non-transferable and must be used by the account holder.

One Class Per Day

10

To keep things fair and balanced, VERA-fied Platinum membership holders are limited to one class per day—make it count and give it your all! (This policy does not apply to class pack holders.)

11

Substitute Instructors

We reserve the right to provide substitute instructors when necessary—same great class, same high-quality experience.

12

Photos & Videos

To respect everyone's privacy and maintain a comfortable environment, recording during class sessions is not permitted. If you'd like to record content, please obtain prior permission from the instructor or contact us at contact@verapilates.com. We can arrange a private session where you can create the content you need without disrupting others.

DIY Check-In & Check-Out

We keep our classes intimate, so every spot truly matters. Cancellations must be made at least 12 hours before class start time using the Vera Pilates app or website to avoid penalties. Doors close promptly 5 minutes after the scheduled class time. For safety and flow, late arrivals will be marked as a no-show.

We’re not able to accept cancellations via phone, text, or email (we like to keep it simple + streamlined).

If you cancel late, no-show, or arrive 5+ minutes late, here’s what happens:

Unlimited Members

• Late Cancel or No-Show (including 5+ minutes late): $15 late cancel/no-show fee
• Fee Exemptions: 2 per month

Bronze, Silver & Gold Members

• Late Cancel (within 12 hours): Session forfeited + $5 fee
• No-Show or 5+ minutes late: Session forfeited + $5 late cancel fee plus additional $10 no-show fee ($15 total)
• Fee Exemptions: 1 per month (applies to fee only — session still forfeited)

Class Pack Holders

• Late Cancel (within 12 hours): Session forfeited + $5 fee
• No-Show or 5+ minutes late: Session forfeited + $5 late cancel fee plus additional $10 no-show fee ($15 total)

Intro Offer Holders

• Late Cancel (within 12 hours): $5 fee (class is kept)
• No-Show or 5+ minutes late: $5 late cancel fee plus an additional $15 no-show fee ($20 total — class is kept)